Analyst Profile Detailed
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David Tapper
Vice President, Outsourcing and Offshore Services Market Research
Team:
Global Sourcing/Offshore
IDC Predictions Team
Outsourcing
Worldwide Services Contracts Analysis
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David Tapper serves as Program Vice President for IDC's Outsourcing Services research team. Mr. Tapper manages a group of five analysts dedicated to developing research for IT outsourcing, business process outsourcing (BPO), and global sourcing, also referred to as offshore. Areas of coverage within the IT sector include large-scale IS outsourcing, network and desktop outsourcing (NDOS), and application outsourcing and hosting. Areas of coverage within BPO include CRM/customer care, finance and accounting (F&A), and procurement. Mr. Tapper also provides strategic thought leadership on the transformation of the services industry to newer models of delivery including utility computing/SaaS (Software-as-a-Service).
Prior to joining IDC, Mr. Tapper served as a Product Manager and Database Manager at Yankee Publishing, Inc. Mr. Tapper earned a Master of Business Administration from Northeastern University and a Bachelor of Arts from University of Rochester
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IDC Link
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