IDC's Services Vertical Views program assists IT and service suppliers in identifying IT services opportunities within various industries and company size segments, both in the United States and at a worldwide level. This service presents a detailed assessment of the competitive positioning and market share of services vendors within 7 vertical industries. It also provides a five-year market forecast segmented by 18 verticals and 7 company sizes, enabling firms to assess the competitive environment for providing services or identifying partnering opportunities within various industries. The following is a comprehensive overview of the elements addressed by this service.

• Project-based services: Aggregates business and IT consulting, systems integration, and custom application development
• Outsourcing-based services: Aggregates BPO, IT outsourcing, and applications outsourcing services
• Support and training-based services: Aggregates IT training and education as well as hardware and software support services
• Customer spending trends and priorities by 7 company sizes: 1-99 employees, 100-499 employees, 500-999 employees, 1,000-2,499 employees, 2,500-4,999 employees, 5,000-9,999 employees, and 10,000+ employees
• Customer spending trends and priorities within 18 industries: Banking, insurance, securities and investment services, discrete manufacturing, process manufacturing, retail, wholesale, government, healthcare providers, education, professional services, consumer and recreational services, communications and media, transportation, utilities, home business and consumer, construction, and resources

• Segmentation of services opportunities by industry and company size
• Market share of services vendors by top vertical industries
• Services spending and budget trends by industry and company size
• Top investment priorities and market opportunities by industry and company size
• Buyer requirements in the context of industry processes and business issues
• Product positioning and the competitive landscape
• Vertical strategies of leading service firms

1. How do the current and future market opportunities in the services industry vary by vertical market and company size?
2. In which industries do the leading vendors play?
3. What vertical strategies do major service firms employ?
4. What can service firms do to enhance their position in each vertical sector?
5. What is the impact of industry, business, and economic trends and the progression of the economic cycle on services investments?

IDC's Services Vertical Views research arms IT services and equipment suppliers with a measurement of industry-based IT services opportunities in the United States, based on 4,500 end-user surveys. The research provides market sizing, market share, and predictions that serve as a guiding system for initiating rational and optimal IT decisions and strategies.

This service focuses on the following core research. In addition to the insight provided in this service, IDC may conduct additional research on specific topics, or emerging market segments, via research offerings that require additional IDC funding and client investment.

This document presents IDC's viewpoint on 18 industries for 2009. Additionally, it details industry events of 2008, as well as key predictions for 2009 and their impact on spending and IT priorities.

This study examines the market opportunity for selling services into U.S. industries. The study provides a five-year forecast for 18 industries and 7 company sizes. It also examines the convergence of business and IT drivers related to services adoption by industry. The study focuses on each of the 3 macrosegments of the U.S. services market: project-based services, outsourcing-based services, and support/training-based services.

This study provides a midyear update on the market opportunity for selling services into U.S. industries.

This study provides a five-year forecast for the worldwide consumption of external services within 18 industries. The analysis focuses on each of the 3 macrosegments of the worldwide services market: project-based services, outsourcing-based services, and support/training-based services.

This study analyzes the survey results of over 4,500 end users in the United States. The document homes in on key findings as they relate to variations in responses by industry and company size. Analysis and resulting recommendations are made based on survey results.

This series of studies examines the 10 largest service firms in 5 industries based on revenue by industry sector and service type. Up-and-coming service firms that are positioned for leadership within an industry are also assessed. The studies are centered on the 3 macrosegments of the U.S. services market: project-based services, outsourcing-based services, and support/training-based services. Market shares are calculated for the following industries: distribution and services, financial services, manufacturing and resources, public sector, and infrastructure services.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Special client discount pricing on purchases of research from other services
• Complimentary admission to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

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As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.