Companies across a broad range of industries are showing increased interest in business process outsourcing (BPO) as a strategic approach to managing their business processes. At the same time, many vendors have been expanding into BPO, tying their companies' future growth to the expansion of their BPO services. Continued evolution in BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's Worldwide BPO Services: Market Opportunities by Key Business Processes with Vertical Views service not only offers valuable insight into the dynamics, size, and scope of BPO market opportunities by encompassing all the research within the core Worldwide BPO Services: Market Opportunities by Key Business Processes but also provides additional analysis of end users' budgets, spending trends, and priorities within 18 industries. Subscribers to this service receive direct access to IDC's top industry experts, who can supply competitive analysis and positioning advice, identify strategic partnering opportunities, assist with speaking to the investment community, provide press quotes, and more. The following is a comprehensive overview of the industry-specific research elements addressed by the vertical views portion of this service.

• Macrolevel view of the BPO services market
• Customer spending trends and priorities based on 18 industries: banking, insurance, securities and investment services, discrete manufacturing, process manufacturing, retail, wholesale, government, healthcare providers, education, professional services, consumer and recreational services, communications and media, transportation, utilities, home business and consumer, construction, and resources

• Coverage of trends, issues, forecasts, and market developments relevant to various segments of the BPO market
• Buyer/client demand for BPO services by industry segment
• 2007 BPO contracts by industry
• Market forecasts for BPO services by industry
• Vertical market share of leading IT services vendors that play in the BPO market
• Specific industry trends and events related to this market

1. What is the market opportunity for BPO services vendors?
2. Which industry segments present the best opportunities for vendors to sell BPO services?
3. What are the key requirements to gaining share in the BPO market, and how do they vary by industry?
4. In which industries do the leading vendors play?
5. What are the key pain points, spending trends, priorities, and technological needs in the different industry sectors?
6. How are clients from different industries buying BPO services, and from whom?

IDC's Worldwide BPO Services: Market Opportunities by Key Business Processes with Vertical Views service provides a measurement of the BPO services opportunities in various industries, analyzing key trends and drivers and evaluating the competitive landscape for companies currently competing in, partnering in, or entering the market. The research provides market sizing, market share, and predictions that are a guiding system for initiating rational and optimal IT decisions and strategies. IDC's insights lead to credible, unique, viable, and defensible market positioning and support the identification and prioritization of marketing efforts as well as successful entry, strategies, and tactics.

Throughout the year, this service will offer insight into the latest trends impacting the market. Potential studies include:

This document presents IDC's viewpoint on 18 industries for 2008. It includes a discussion of the key industry events of 2007, as well as predictions for 2008 and their impact on spending and IT priorities.

This document provides an updated five-year forecast of the U.S. BPO market. The market forecast is broken down by 18 industries.

This study analyzes the survey results of 4,500 end users in the United States. This document homes in on key findings as they relate to variations in responses by industry and company size. This annual survey details the industry forces driving the adoption of BPO, budgets, and the demand for BPO solutions. Analysis and resulting recommendations are made based on survey results.

This study analyzes key BPO contract wins, focusing specifically on presenting the vertical distribution of these contracts. It also provides a view into the trends and drivers characterizing BPO adoption within different industries and identifies vertical markets that are at the forefront of BPO adoption.

This document provides BPO vendor revenue by industry for the leading IT service providers that play in the BPO space.

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