IDC's Central and Eastern European IT Services research delivers understanding and insight into the region's IT services markets at a multidimensional and strategic level. The service analyzes and quantifies opportunities and market dynamics across the region and pinpoints key trends in IT services delivery, such as outsourcing and business solutions. IDC provides the market intelligence IT services players need to stay competitive.

This service covers the following markets and segments:

• Adriatics Regional, The Baltic States, Bulgaria, Croatia, Greece, Romania, Serbia, Slovakia, Slovenia, Ukraine
• Systems integration: network consulting and integration, systems integration proper
• Support services: hardware and software support and installation
• IS consulting
• Outsourcing: application management (AM), information systems, network and desktop outsourcing, hosted AM, hosting infrastructure services
• Custom application development and applications consulting and customization
• IT training and education

Throughout the year, this service will address key topics such as:

• Overall IT services spending
• Spending by IT services foundation market
• In-depth assessment of each IT services foundation market
• IT services vendor analysis
• Drivers and inhibitors of IT services spending
• Product and software vendor migration to IT services
• Key trends in IT services such as outsourcing and business solutions
• Spending forecast to 2013 by IT service

This service addresses the following issues that are critical to your success:

1. What is the size of the IT services market? How is it structured in each country?
2. How will the IT services markets in CEE grow over the next five years?
3. Which are the leading players in each competitive category and what are their future strategies?
4. Which services are in demand in each industrial sector of these markets?
5. What are the key growth areas in IT services?
6. To what extent will developments in the CEE IT services market mirror Western European and worldwide service trends?

IDC's Central and Eastern European IT Services research examines how leading IT providers are positioning themselves to compete in this dynamic market. The service reviews strategies, market positioning, and future direction of leading vendors, including:

Accenture, Altec Group, Singular Logic, EDS, HP, IBM, Intracom IT Services, LogicaCMG, Sonex Group, Ness Technologies, Oracle, Asseco, Romsys, Siemens IT Solutions and Services, S&T, and T-Systems.

Throughout the year, this service offers insight into the latest trends affecting the market. Potential studies include:

Baltic States IT Services 2009-2013 Forecast and 2008 Vendor Shares

Croatia IT Services 2009-2013 Forecast and 2008 Vendor Shares

Serbia IT Services 2009-2013 Forecast and 2008 Vendor Shares

Slovenia IT Services 2009-2013 Forecast and 2008 Vendor Shares

These studies provide in-depth overviews of the IT services market and include analysis of market trends, sizing, market share, and forecasting. The studies assess the dynamics of 12 IT services subsectors and the total services market in each country. Each study delivers competitive analysis of major players and a critical examination of the trends and new business models in the industry. Forecasting through 2013 is provided for the total markets and each subsector.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Special client discount pricing on purchases of research from other services
• Complimentary admission to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC sales executive.

As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.

Our steady growth over the past 10-plus years reflects our commitment to investing in our customers.