IDC's PC, Device, and IT Service Management Software research maximizes opportunities for success by providing a clear understanding of best-in-class PC, server, and remote device management software. This service helps product, marketing, and strategic planning professionals identify the critical success factors required to build, market, and sell software to manage both stationary and mobile devices within a complex IT environment. The service also helps these professionals better understand IT professionals that work service desk, run book automation, change management systems, configuration management databases (CMDBs), service catalogs, the increasing relevance of IT service management (ITSM) based solutions. Clients of this service receive direct access to IDC's top industry experts, who can supply competitive analysis and positioning advice, identify strategic partnering opportunities, assist with speaking to the investment community, provide press quotes, and more.

• IT asset management software
• IT Service Management software-based solutions
• Software distribution

• ITIL penetration and adoption within the enterprise, including ITIL version 2 and version 3
• IT service management and the latest on customer adoption of SaaS-based IT service management solutions
• Regional views on ITIL adoption and penetration
• The intersection of IT asset management and event automation, and virtualization and their impacts on IT Service management vendors.
• Internal industry dynamics among operating system vendors, and what this means for individual vendors
• Device management trends based on survey results and analysis of IT departments
• Current and continuing mergers and acquisitions within the market and the drivers and issues behind them
• Leading vendor profiles and case studies

1. What are the market shares of the key device management software vendors?
2. Where are the greatest growth opportunities as corporations manage distributed applications?
3. How are IT departments implementing, and IT vendors designing, service management solutions?
4. How will IT service management move forward in various vendor implementations?
5. How will device management solutions address systems and consumer devices?
6. What are the types of customer buying behaviors seen in IT departments?

IDC analyzes the strategies, market positions, and future directions of major vendors in the PC, Device and IT service management software market. A representative list of these vendors may include:

Altiris (now part of Symantec), BladeLogic (now part of BMC Software), BMC Software, BOSS Solutions, CA, Centennial Software (now part of FrontRange Solutions), Enigmatec, HP, IBM/Tivoli, LANDesk Software (now part of Avocent), Microsoft, Motive Communications, Novell, Opalis, Opsware (now part of HP), Optinuity, RealOps (now part of BMC Software), Scalable Software, Stratavia, SupportSoft, and Symantec.

Throughout the year, this service will offer insight into the latest trends impacting the market. Potential studies include:

This research discusses IT service management as a framework and how ITIL adoption and related processes and technologies are penetrating IT departments. This includes market research addressing IT department user needs and concerns, and research into service quality, processes and IT maturity.

This study provides market shares for the top vendors of software deployment solutions for device management and includes an overall market forecast, trends, and analysis.

This study provides market shares for the top vendors of PC and device management software and includes a market overview, a market forecast, trends, and analysis.

This study provides analysis of adoption issues in problem management and help desk software from an end-user perspective and includes an overall market description, applicable metrics, trends, and analysis.

This research discusses the management of desktops, PDAs, and remote devices from both the desktop and the server perspectives.

This case study features a customer interview to determine the success factors for the company in supporting devices in the real world and the challenges that the company faces in the marketplace.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Special client discount pricing on purchases of research from other services
• Complimentary admission to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC sales executive.

As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.

Our steady growth over the past 10-plus years reflects our commitment to investing in our customers.