This research introduces the current market situation, dynamics, and future development of the IT service management/business service management (ITSM/BSM) solution market through a detailed analysis of the China ITSM/BSM solution market in 2007. Meanwhile, competition to become main service providers of the China ITSM/BSM solution market in 2007 was mentioned. In addition, the research provides the analysis on software, services, and the segment market of different industries. This research offers a prediction of the ITSM/BSM solution market in the next five years and references to formulate a strategy for market development.

"IT service management is continually improving and is developed along the routes of network and system monitoring, ITSM, and BSM. At present, some big enterprises in China telecom, finance, government, and energy industries have obviously been aware of the need of integrating business with IT. The operation of a batch of RMB 10 million projects allowed China's ITSM/BSM solution market to undergo rapid development in 2007. The platform software products and consultancy services provided by the international vendors have been widely used and accepted by the customers. Meanwhile, a number of leading domestic solution providers have been reviewed. The continuous growth of customer needs and increased capacity of products and services have made a solid foundation for further steady developments. However, generally speaking, factors limiting market development still exist in the areas of technology, talent preparation, and customer recognition in the China ITSM/BSM solution market, so careful consideration and joint research are needed in the product chains," says Vivian Liu, senior analyst, Software and Services, IDC China.