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Price $ 4,500.00
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This IDC study analyzes the idea of business service management (BSM) and looks across staffing, organization, and IT process topics. The research is based on 78 Web-based interviews via a survey instrument.
"BSM enables IT organizations to take full advantage of process standardization, which helps reduce operating costs," states Stephen Elliot, research director, IDC's Enterprise System Management Software service. "IT organizations are making great strides using BSM; a total of 15% correlate 50% or more of their IT events to business problems, which is up dramatically from a just a few years ago."
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Categories Covered:
Business Areas, Data Management, Infrastructure, Services Provisioning, Communications, Network and Service Management, Next-Generation OSS and Billing, Consumer, Consumer Devices, Consumer Wireless and Mobile, PCs, Global IT and Economic Markets, Global IT Markets, Hardware, Consumer Devices, PCs, Storage Hardware, Workstations, Services, Integration Services, Services Provisioning, Software, Infrastructure Software, Web, Services Provisioning
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