This executive roundtable is being offered by IBM, in association with IDC

Featuring:

Richard A. Esposito, Global Vice President, IT Strategy and Architecture Services, IBM Corporation.

Tim Grieser, Program Vice President, Enterprise System Management Software, IDC

Grappling with the economic downturn, and faced with tremendous pressure to innovate and grow, companies continue to focus on internal operational efficiency and effectiveness to improve the bottom line - driving service quality and excellence throughout the enterprise. Providing quality and timely service delivery externally is also proving to be a key component for driving competitive differentiation and is increasingly critical to achieving business success.

Join IDC and IBM for this unique opportunity to learn how to utilize service management to integrate your technology, information, processes and people for optimal business results.

*Registration is complimentary to qualified executives.

Attend this collaborative and interactive roundtable and learn how to:

• Align IT with your business goals by leveraging ITIL oriented best practices which help bridge organizational silos
• Automate and integrate IT management processes for responsiveness and flexibility while driving greater efficiency and cost control
• Increase service quality and reduce the complexity of managing complex environments
• Streamline operations with incident, problem, change and configuration management
• Improve the efficiency and cost-effectiveness of your infrastructure and assets

This executive roundtable is complimentary* for the following qualified audience:

CIOs, CTOs and COOs, Vice Presidents and Directors of:

• IT Infrastructure
• IT Operations
• IT Strategy and Planning
• IT Project Management
• IT Finance
• Information Systems
• Operations
• Systems Administrators
• Network Administrators
• Planning and Quality Analysts
• Technical Architects
• Project Management

*IDC reserves the right to determine the total audience profile and your registration is subject for approval. Upon receipt of your registration, if you do not qualify you will be notified within 5 business days.

If you have questions, please call 508-988-7995.