Analyst Profile

Jan A. Duffy

EMEA Research Director, Government Insights

Jan Duffy is the EMEA research director for Government Insights, an IDC Company.

Jan has more than 25 years experience in consulting on IT and business issues associated with the intelligent use of technology in government and other vertical sectors. Before assuming the role of EMEA research manager, Jan was a member of the Vertical Industry and Insights team in Canada with specific responsibility for the Healthcare Research Program.



Jan is a frequent speaker at leading industry and business events and has chaired and participated in many conferences, symposia and seminars and has guest lectured at North and South American Universities. She is the author of “Harvesting Experience—Reaping the Benefits of Knowledge.”

Prior to joining IDC, Ms. Duffy was Vice President, CRM Practice Development with LGS Group Inc., (an IBM company) one of Canada's leading management and information technology consulting firms. Ms. Duffy is a former KPMG Partner and President of Duffy Consulting Group Inc.

Research Authored by Jan A. Duffy

Canadian Acute Care: IT Decision Making and Budgeting Jan A. Duffy Nov 2008 - Doc # CA3HC8      Customer Needs and Strategies This IDC study focuses on decision making and budgeting by acute care providers in Canada. Resource allocation and priority setting are at the heart of efficient budgeting processes. Finance and administrative executives wield ... purchase document

Developing and Maintaining Service Level Agreements in the Public Sector Organization Jan A. Duffy Oct 2008 - Doc # GITD02Q      Methods and Practices This Government Insights report focuses on the development of service level agreements (SLAs) and their use in managing the delivery of IT services.: As IT continues to be embedded further into business processes ... purchase document

Canadian Acute Care: IT Investment and Deployment Strategies Jan A. Duffy Sep 2008 - Doc # CA4HC8      Customer Needs and Strategies This IDC study focuses on the investment, implementation strategies, and plans embraced by acute care providers in Canada. The use of IT in Canadian hospitals has increased in recent years but is still evolving from an IT portf ... purchase document

Mobile and Remote Working Adopted by Wiltshire Police Force: Improving Police Visibility Jan A. Duffy Sep 2008 - Doc # GIPP02Q      Case Study This Government Insights report describes the process-centric mobile and remote working solution (MRWS) designed and developed for the Wiltshire Police Force (WPF). The solution provides a unified view of all operational polici ... purchase document

Canadian IT 2008–2012 Forecast by Vertical Market Emily Taylor, Tony Olvet, Alison Brooks, Ph.D., Robert Burbach, Jan A. Duffy, Ricky Mak, Paul Edwards Aug 2008 - Doc # CA4ICTE8      Market Analysis This IDC study outlines our forecast for Canadian information technology (IT) spending and growth over 18 vertical markets for the five-year period between 2008 and 2012. It updates our previous forecast document Canadian IT ... purchase document

Western Europe, Government Sector, 2007 IT Strategy and Decision-Making Process: An IDC and Government Insights Survey Silvia Piai, Jan A. Duffy May 2008 - Doc # GIPP10P      Survey IDC and Government Insights interviewed 279 IT executives working for central, regional, and local government agencies and asked about the IT decision-making processes leading to the definition of an IT strategy, from the role ... purchase document

Western European Government Sector IT Security Adoption and Investment Plans - An IDC Survey Silvia Piai, Alexandra Pallares, Jan A. Duffy Apr 2008 - Doc # GIPP01Q      Survey New challenges in IT security mean the networked society must combine interoperability and efficiency within a context of innovation with the possibility of encountering risks deriving from the public sector, organizations, citizens, ... purchase document

Healthcare in Canada: Use of IT in Canada and Western Europe Very Similar Jan A. Duffy, Alison Brooks, Ph.D., Silvia C. Piai Apr 2008 - Doc # CA2HC8      Industry Development and Models This IDC study reflects on the similarities between ehealth and other IT activities in healthcare in Europe and in Canada. The study considers where the emphasis is likely to be in 2008 and beyond and provides insights into spe ... purchase document

IDC and Government Insights, European Vertical Market Survey 2007: Methodology Silvia Piai, Giacomo Laurini, Jan A. Duffy, Thom Rubel Mar 2008 - Doc # GIPP07P      Survey In August to November 2007, the IDC European Industry Solutions group carried out a survey among 2,077 companies (with more than 20 employees) in the top 5 Western European countries: France, Germany, Italy, Spain, and the U.K. ... full document read | download pdf

Western Europe: Government Sector, IT Spending Forecast Update, 2007–2011 Jan A. Duffy, Silvia Piai, Thom Rubel Mar 2008 - Doc # GIPP06P      Market Analysis In this study, Government Insights provides an updated overview of IT spending trends and forecasts in the Western European government sector. On the qualitative side, the report analyzes IT adoption trends in the sector and de ... purchase document

More Research authored by Jan A. Duffy