Analyst Profile

Barb Ryan

Research Manager, Residential Customer Strategies

Ms. Ryan is responsible for managing the research activities for Energy Insights’ Customer Insights product line. She has more than twelve years of experience in conducting and managing market research for the energy industry. Her areas of qualification include project management, study design, questionnaire design, qualitative and quantitative analysis, and report writing for utility and non-utility clients. She has conducted research on such topics as billing and pricing programs, website self-service, demand response, energy efficiency, customer demographics, energy education, market potential of new products, and segmentation.

Prior to joining EPRI Solutions’ Market Intelligence division (formerly Primen and now part of Energy Insights), Ms. Ryan worked in market research at Hagler Bailly, Inc where she conducted analysis on primary and secondary data. Ms. Ryan also designed surveys for a variety of methodologies including on-site, central site, telephone, mail, conjoint, and mixed-mode surveys.

Ms. Ryan received a B.S. degree in Mass Communications from the University of Wisconsin-La Crosse.

Research Authored by Barb Ryan

A Broader Market for Prepayment Metering: Moving Beyond Payment-Challenged Customers Barb Ryan, Karen Blackmore Oct 2008 - Doc # EI214440      Survey This Energy Insights report summarizes key findings from the Energy Insights' 2008 National Residential Online Panel Prepayment Metering Survey. Although payment-challenged customers have been the primary market for prep ... purchase document

Lessons Learned in Low-Income Energy Efficiency Programs Barb Ryan Sep 2008 - Doc # EI214153      Best Practices Review This Energy Insights report discusses effective strategies for administering low-income energy efficiency programs and the challenges program managers face implementing the programs. Rising energy prices are taking their toll o ... purchase document

Savings Inside the White Room: Virtualization Slashes Data Centers' Energy Use Barb Ryan Jun 2008 - Doc # EI212882      Insight Data centers consumed about 61 billion kilowatt-hours (kWh) in 2006, according to the Environmental Protection Agency, resulting in total electricity costs of about $4.5 billion. This estimated level of electricity consumption ... purchase document

AMI-Enabled Utility Programs - Customer Response to Real-Time Pricing Barb Ryan Apr 2008 - Doc # EI212027      Survey This Energy Insights report summarizes key findings from Energy Insights' 2008 National Residential Online Panel Real-Time Pricing Survey. Although some experts are skeptical about residential customers' interest an ... purchase document

Demand Response Aggregators: Boosting Program Participation Barb Ryan, Jan Borstein Mar 2008 - Doc # EI211510      Market Overview This Energy Insights report looks at the reasons why utilities choose to work with demand response (DR) aggregators. Based on discussions with the two largest DR aggregators and four utilities, the report details the services t ... purchase document

Insights on Utilities: January 2008 - Special Predictions Edition Rick Nicholson, Jill Feblowitz, Karen Blackmore, H. Christine Richards, Nicholas Lenssen, Craig Williamson, Jan Borstein, Bridget Kester, Barb Ryan Feb 2008 - Doc # EI210433      Update This Energy Insights update summarizes our North America Utility Industry 2008 Top 10 Predictions (Energy Insights #EI210311, December 2007) report, which analyzes the primary fac ... full document read

Rising Energy Prices Are Fueling Business Customer Investment in Energy Efficiency Barb Ryan Feb 2008 - Doc # EI210356      Perspective This Energy Insights Perspective discusses the results of a 2007 Johnson Controls survey and how utilities can use this information to support their energy efficiency programs for business customers.: Companies a ... purchase document

Energy Use Data at Your Fingertips: Customer Reaction to In-Home Display Units Barb Ryan, Jan Borstein Dec 2007 - Doc # EI210074      Market Overview This Energy Insights report summarizes key findings from the 2007 Energy Insights National Residential Online Panel In-Home Display Survey. Although the use of in-home energy display devices is still limited, utilities a ... purchase document

Tell Me More: What Customers Want on Their Monthly Bills Barb Ryan, Jan Borstein Nov 2007 - Doc # EI209584      Survey This Energy Insights report summarizes key findings from Energy Insights' 2007 National Residential Online Panel Enhanced Monthly Bill Survey. It analyzes consumer interest in enhanced bill information and provides insig ... purchase document

Higher Monthly Bills Continue to Plague Consumers Barb Ryan, Ingrid Rohmund Aug 2007 - Doc # EI208499      Update In Consumer Reaction to Rising Energy Prices (Energy Insights #EI204155, November 2006), we surveyed residential customers about increases in their monthly energy bills. Res ... purchase document

More Research authored by Barb Ryan