IDC's Telecommunications Services Vertical Views research assists service providers in assessing and quantifying telecom services market opportunities within U.S. vertical industries. The service provides a detailed five-year market forecast for 18 vertical industries, enabling clients to assess the competitive environment for service provision and partnering on an industry-by-industry basis. This service also provides access to primary research on enterprises' spending patterns, technology implementation plans, investment priorities by industry, and service provider selection criteria.

• Telecommunications services by wireline voice, wireline data, wireless voice, and wireless data services segmented by circuit-switched and IP-based services
• Data services segmented by legacy and IP-based services
• Wireless services
• Managed IP/PBX and managed router services
• Customer spending trends and priorities by 18 industries: banking, insurance, securities and investment services, discrete manufacturing, process manufacturing, retail, wholesale, government, healthcare providers, education, professional services, consumer and recreational services, communications and media, transportation, utilities, construction, home business and consumer, and resources

• Telecom services spending in very large, large, medium-sized, and small businesses
• Telecom services spending and budget trends by industry
• Top investment priorities and market opportunities by industry
• Buyer requirements in the context of industry processes and business issues, product positioning, and the competitive landscape
• Technology implementations
• Managed services adoption and penetration

1. What is the five-year forecast for U.S. telecommunications services (voice, data, and wireless) by industry?
2. What are U.S. companies' telecommunications services plans regarding current spending, budget trends, purchasing patterns, and top investment areas?
3. What are the vertical-specific business issues affecting telecommunications usage, spending, service delivery models, and technology deployment?
4. What are the buying behavior trends of companies in the targeted vertical industries?
5. Why and how are companies adopting managed network services?

IDC's Telecommunications Services Vertical Views research offers insight and analysis on service delivery trends and adoption, migration strategies, service provider selection criteria, and purchasing patterns across vertical industry sectors. This service provides clients with the telecom-specific industry forecasts and end-user survey data needed to quantify market opportunities and develop market-specific product and positioning strategies.

This service focuses on the following core research. In addition to the insight provided in this service, IDC may conduct additional research on specific topics, or emerging market segments, via research offerings that require additional IDC funding and client investment.

This study discusses IDC's viewpoint on 18 industries for 2009. Additionally, it details industry events of 2008, as well as predictions for 2009 and their impact on spending and IT priorities.

This study examines the market opportunity for selling telecommunications services into U.S. industry sectors. It provides a five-year market forecast for 18 industries. The studies are centered on the following enterprise telecom markets: wireline voice and data and wireless voice and data services. IP/PBX managed services and router managed services are also included in the forecast segmentations.

This study provides a midyear update to the U.S. market opportunity for telecommunications services by 18 industries.

This study presents and analyzes the results from IDC's Telecommunications Vertical Views Survey of 2,500 end users, providing insight into enterprises' telecom investment and implementation strategies by industry.

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