The Asia/Pacific (excluding Japan) or APEJ region has a complex and diverse Business Process Outsourcing (BPO) market, which ranges from semi-mature BPO markets such as Australia and New Zealand, to developing BPO markets such as Malaysia, and to major BPO exporter, India. Each market is unique and needs to be approached differently to cater to the varying needs and BPO adoption maturity. Although the trend in the region is still towards more processing type work, BPO is starting to gain grounds in the semi-mature markets, with Human Resources and Finance & Accounting BPO and Processing Services being the most dominant. IDC's Asia/Pacific BPO and Processing Services research provides insight and vision into the rapidly growing BPO marketplace, designed specifically for the BPO service providers to enable them to understand the dynamic marketplace and create their competitive edge. This research service is also of value to enterprises who use BPO services to help them to gain a better understanding of end-user trends, as well as vendors in BPO engagements.

This service covers the following segments of the BPO and Processing Services market:

• Financial and Accounting
• Human Resources and Training
• Customer Care
• Procurement Services
• Other BPO services covered selectively

Throughout the year, this service will address the following topics:

• Competitive analysis/user surveys
• Vendor strategies/market shares
• Market size and growth/dynamics
• Technology adoption trends
• Business opportunities assessment
• End user perspectives

Our research addresses the following issues that are critical to your success:

1. What are the trends specific to the Asia/Pacific BPO marketplace that make it unique in comparison with the global market?
2. How big is the BPO opportunity in specific Asia/Pacific countries?
3. How will adoption of BPO vary by business function and geography across the Asia/Pacific region?
4. What impact will offshore, nearshore and onshore outsourcing have on the BPO marketplace in Asia/Pacific?
5. Will the competitive environment follow the traditional IT services market or will new vendors make a play?
6. What is the difference between BPO and Processing Services and which sector is growing more rapidly and why?

IDC's Asia/Pacific BPO and Processing Services research examines how BPO providers are positioning themselves to compete in this market. This service reviews strategies, market positioning, and future direction of leading providers in the market comprising both MNCs as well as local players in countries such as Australia, China, India, Korea and the rest of Asia/Pacific (excluding Japan).

Throughout the year, this service will offer insight into the latest trends impacting the market. Potential studies include:

This document looks at the market opportunities by geography for BPO in the Asia/Pacific region and the fundamental market drivers that will impact the success (or otherwise) of service providers.

These documents provide insight into the current strategies of BPO service provider in Asia/Pacific and evaluate the strengths and weaknesses of these strategies.

Through extensive use of end-user research, this study quantifies the demand for BPO across Asia/Pacific and the key factors that will drive enterprises to consider a BPO arrangement.

Selective Case Studies of the Asia/Pacific BPO Marketplace

These case studies cover various topics of interest to highlight best practices or insights into the mechanics of BPO deals.

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