IDC's Canadian Business Transformation and Processing Services research examines the business services market from two perspectives: project-oriented services (IT and business consulting) and contract-oriented business process outsourcing services (procurement BPO, finance and accounting BPO, HR BPO, and customer care BPO). This service addresses delivery models, customer demand and requirements, buying behaviour, vendor strategies, and end-user spending trends.

This service covers the following segments of the Canadian business transformation and processing services market:

• Business and IT consulting
• Procurement BPO
• Finance and accounting BPO
• Customer care BPO
• HR BPO
• Emerging BPO markets

Throughout the year, this service will address the following topics:

• Assessment of key corporate functions within the business outsourcing market: customer care, human resources, procurement, and finance and accounting
• Marketing, deployment, and differentiation strategies for consulting and business outsourcing services providers
• Market accelerators, inhibitors, and impact of consulting and business outsourcing services
• Business priorities and key factors in the externalization of business functions

Our research addresses the following issues that are critical to your success:

1. What are the opportunities for consulting and business outsourcing over the next five years?
2. Which business services are Canadian businesses most likely to externalize in the next 12-18 months?
3. What criteria are critical to clients in evaluating and selecting BPO providers?
4. How are Canadian businesses integrating IT solutions into business processes?

IDC's Canadian Business Transformation and Processing Services research examines how business services and BPO providers are positioning themselves to compete in the business services market. This service reviews the strategies, market positioning, and future direction of several providers in the business services market, including:

Accenture, ADP, BearingPoint, Bell Canada, Capgemini, Ceridian, CGI, Convergys, Deloitte, EDS, ExcellerateHRO, Global Payments, Hewitt Associates, HP, IBM, Intria Items, KPMG, Mercer, PwCC, Resolve, Sierra Systems, Symcor, TeleTech, TELUS, Watson Wyatt, and xwave.

Throughout the year, this service will offer insight into the latest trends impacting the market. Potential studies include:

This study presents Canadian business outsourcing services spending and forecasts spending growth over a five-year period. In addition, it includes an analysis of underlying market forces accelerating or inhibiting spending growth. Readers can use this document to focus sales and marketing efforts.

This document assesses the market for consulting services in Canada. The convergence of business and IT processes is altering the means by which companies use and manage resources. This IDC Canada study addresses the issues and trends for consulting services and provides a five-year forecast that can help guide vendors' investment requirements.

This document provides analysis of the current revenue and growth mix of the various competitors and assesses the impact on their competitive strategies and market positioning. IDC Canada's research into the competitive landscape enables providers to evaluate market approaches to ensure strong competitive positions and improved market share.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Special client discount pricing on purchases of research from other services
• Complimentary admission to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC sales executive.

As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.

Our steady growth over the past 10 years reflects our commitment to investing in our customers.