IDC's European IT Outsourcing and Infrastructure Services research provides clients with actionable opinions on developments in the market for IT outsourcing and infrastructure services. Ongoing research findings are analyzed across the spectrum of infrastructure services to provide insight into market conditions, trends, and opportunities. The 2008 version of the service will provide an in-depth focus on the European IT outsourcing market, exploring next-generation sourcing, the impact on vendor selection criteria, and governance issues; it will also map the difference between IT outsourcing and managed services. Through its all-encompassing nature and multidimensional approach, the service continues to underpin a host of other research areas, from traditional hardware support to managed services. The breadth of coverage and size of the markets examined make it indispensable for any vendor in the infrastructure space.

This service covers the following segments:

• IS outsourcing
• Application management
• Dynamic IT
• Managed services (including managed network services)
• Network consulting and integration services
• Hardware/software support and deploy services

Throughout the year, this service will address the following topics:

• Infrastructure services opportunities
• IT outsourcing trends and contracts
• Convergence of application management and IT outsourcing
• Converged network services
• Blended sourcing trends and emerging models
• Managed services
• Impact of virtualization and mobility in the market
• Governance models and vendor selection criteria

This service addresses the following issues that are critical to your success:

1. What are the main changes in user demand?
2. Which segments of the infrastructure services market offer the best growth opportunities, and what is required of vendors to succeed in the market?
3. What is the competitive positioning of the major players?
4. What impact will new technologies have on the infrastructure services marketplace?
5. What are the key trends in the European IT outsourcing market, and what is the true meaning of multisourcing?
6. Which future delivery models will be successful in Europe?

IDC's European IT Outsourcing and Infrastructure Services research examines how IT outsourcing and infrastructure service providers are positioning themselves to compete in the market. The service reviews strategies, market positioning, and future direction of several providers in the IT outsourcing and infrastructure services market, including:

Accenture, Alcatel, AT&T, Atos Origin, Avaya, BT Global Services, Bull, Cable & Wireless, Capgemini, Capita, Cisco Systems, Computacenter, CSC, Dell, Deutsche Telekom, Dimension Data, EDS, EMC, France Telecom, Fujitsu Services, Getronics, HP Services, IBM Global Services, LogicaCMG, Lucent, NextiraOne, Nortel, Novell, Orange Business Services, SAIC, Serco, Siemens IT Solutions and Services, Steria, StorageTek, Sun Microsystems, T-Systems, Unisys, and Vistorm.

Throughout the year, this service will offer insight into the latest trends impacting the market. Potential studies include:

Market forecast of all infrastructure services categories, market trends, and future outlook.

Review and analysis of the largest outsourcing deals signed in Europe in 2007.

Analysis of the drivers and vendor positioning in this emerging marketplace, including voice and data convergence.

Profiles, market share, and overall analysis of the relative strengths and weaknesses of key market players.

Profiles and comparisons of the strengths and weaknesses of the key players involved in the European utility computing market.

Analysis of vendor positioning and key market drivers in Europe.

Analysis of midtier trends by outsourcing market, vendor capabilities for success, and the winning vendors.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Complimentary/special admission price to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC account manager.

As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.

Our steady growth over the past 10 years reflects our commitment to investing in our customers.