IDC's European Business Process Outsourcing service provides critical independent analysis and strategic assessment of business processing outsourcing (BPO) and related processing services in Western Europe. It focuses on the four "key horizontal" BPO market segments of human resources, finance and accounting, customer care, and procurement. The service sizes and forecasts spending on "key horizontal" BPO and related processing services in Western Europe by process and by geography. It advises service providers on how better to meet the needs of enterprises, and provides continuous commentary on key industry developments. A series of ad-hoc "Flash" and "IDC Link" commentaries provide a real-time commentary on key industry developments throughout the year.

This service covers the following segments:

• Finance and accounting (F&A) - including forecasts
• Customer care - including forecasts
• Human resources (HR) - including forecasts
• Procurement - including forecasts
• Other horizontal business outsourcing
• Industry-specific business outsourcing
• Other processing services

This service will address a range of topics, including:

• End-user BPO buying intentions
• Corporate sourcing strategies
• Emerging trends and issues in European BPO
• Commercial and operational strategies of BPO providers
• Implications of industry alliances and partnerships
• BPO delivery models and return on investment
• Best practices in IT-enabled BPO
• Offshore delivery in BPO

This service addresses key issues that are critical to your success, including:

1. How are enterprises changing their expectations of BPO services and the way they manage their vendors?
2. What skills and capabilities do service providers need to win BPO market share while remaining profitable?
3. How will the BPO competitive landscape evolve, and how should vendors position themselves?
4. In which BPO segments will end-user demand show the highest growth in the coming years in Europe, and why?
5. Which industries - and which types of organization - will be most inclined to use BPO?
6. How can suppliers maximize revenue and profitability while generating real business value for their customers?

IDC's European Business Process Outsourcing service examines how BPO service providers are positioning themselves to compete in the European BPO market. This service critically analyzes the strategies, market positioning, and future direction of several providers in the outsourcing market, including:

Accenture, ACS, ADP, Atos Origin, BT, Capgemini, Capita, Ceridian, Convergys, CSC, EDS, Fujitsu, Genpact, Hewitt Associates, HBS, HP, IBM Global Services, Liberata, Logica, Serco, Siemens IT Services and Services, Sitel, Teleperformance, Steria, Sykes, TCS, TeleTech, TietoEnator, Transcom, T-Systems, Unisys, Vertex, Watson Wyatt, WNS, Wipro, and Xchanging.

This service focuses on the following core research. In addition to the insight provided in this service, IDC may conduct additional research on specific topics, or emerging market segments, via research offerings that require additional IDC funding and client investment.

This study will provide a detailed analysis of the European competitive landscape, assesses the leading service providers in each BPO segment tracked by IDC, and discusses the go-to-market strategies of service providers.

Based on demand-side interviews with end users, this study will assess the demand for BPO in key industries in Western Europe. The analysis will focus on current and future use of BPO, industry preferences, and corporate objectives of BPO. In particular, it will highlight board-level views on the use of BPO.

This tracker will provide analysis of customer spending trends, key contracts signed, comment on industry consolidation and alliances, and a forecast of the renewals pipeline. It is presented in an easy-to-use PowerPoint format, with a mixture of graphics and text.

This study will provide a detailed sizing and forecast of the "key horizontal" BPO and related processing services markets. It will identifies key industry trends and market opportunities, and offer recommendations for services vendors and for end users on how to generate the most business value (for all parties) from the provision of BPO and related processing services.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Complimentary/special admission price to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC account manager.

As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.

Our steady growth over the past 10-plus years reflects our commitment to investing in our customers.