IDC's IT Outsourcing and Utility Services research provides a comprehensive look at the full breadth of the IT outsourcing and utility services markets. These markets include traditional IT outsourcing, which involves back-end infrastructures (e.g., datacenters, systems, storage, and applications) to networks and desktops, including mobile devices. This research also focuses on emerging outsourcing models such as utility computing (also referred to as cloud computing or on-demand services), as well as online virtual services. It provides in-depth analysis of existing and emerging players and their revenue opportunities as well as the impact of emerging outsourcing models on the traditional IT outsourcing market. Subscribers to this service receive direct access to IDC's top industry experts, who can supply competitive analysis and positioning advice, identify strategic partnering opportunities, assist with speaking to the investment community, provide press quotes, and more.

This service covers the following segments of the IT outsourcing and utility services market:

• Traditional IT outsourcing and managed services
• Online providers of virtual services
• Web-based managed/outsourcing services
• Business continuity, disaster recovery services
• Network outsourcing/managed services
• Managed workplace services (e.g., PCs, laptops, smart handhelds, and PDAs)
• Application outsourcing (as part of larger IT outsourcing contracts)
• Utility (cloud) computing, on-demand services

Throughout the year, this service will address the following topics:

• Worldwide IT outsourcing and managed services trends and opportunities
• Outsourcing contract analysis by vendor, vertical industry, geography, and scope of services
• Utility computing trends and competitor analysis
• Managed workplace services trends, opportunities, and vendor positioning
• Online provider services trends and opportunities

Our research addresses the following issues that are critical to your success:

1. What is the global revenue opportunity for traditional IT outsourcing and managed services?
2. Which IT outsourcing and utility service providers have leveraged their competitive advantage to increase market share?
3. How are outsourcing contracts evolving?
4. How will online providers impact IT outsourcing?
5. How will utility computing/on-demand services be leveraged in this market?
6. How will desktop management evolve with the increased use of mobile devices and new technologies (e.g., virtualization)?

IDC's IT Outsourcing and Utility Services research examines how IT outsourcing and utility service providers are positioning themselves to compete in the outsourcing, managed, and utility computing, on-demand services markets. This service reviews the strategies, market positioning, and future direction of multiple providers in the IT outsourcing and utility services market, including:

ACS, Amazon.com, AOL, AT&T, Capgemini, CGI, CompuCom, Cognizant, CSC, Dell, eBay, Fujitsu, Google, HCL, HP, IBM Global Services, Infosys, KPN, Lockheed Martin, NaviSite, Northrop Grumman, NTT, Perot Systems, SAIC, Satyam, Siemens Business Services, Sprint, SunGard, T-Systems, Tata, Unisys, Verizon, Wipro, and Yahoo!.

This service focuses on the following core research. In addition to the insight provided in this service, IDC may conduct additional research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

This study provides in-depth analysis of trends driving the worldwide IS outsourcing market, along with worldwide revenue opportunities for IS outsourcers.

This study includes a detailed look at the top 100 outsourcing contracts of the previous year, ranked by total contract value. It compares and analyzes contracts based on value, length, size, geography, industry, and winning vendors.

This study highlights the top 10 worldwide and U.S. IS outsourcers by revenue and provides insight into some of the key ingredients that top players leverage to maintain their leadership positions.

This study analyzes the players in the market looking to compete in providing utility (cloud) computing services. This document will focus on player positioning, go-to-market models, service offerings, partnerships, and the investments being made to implement utility computing strategies.

This document provides customer feedback on adoption of new outsourced service models ranging from utility-based services to virtualized desktop and unified communications as part of outsourced arrangements.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Special client discount pricing on purchases of research from other services
• Complimentary admission to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC sales executive.

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