The IT services industry is evolving rapidly, with major mergers and acquisitions, changing business models, diversification of vendors into new forms of outsourcing, and the impact of the economic climate on technology-related services. These changes have been particularly strong in Europe, making the European IT services market a dynamic and complex environment. IDC's European Services: Market and Competitive Insights research tracks the competitive landscape for services companies, examines trends in the marketplace, and provides a quantifiable view of the whole Western European IT services landscape.

This service covers 16 Western European countries and 12 IT service market segments:

• Western European Countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the U.K.
• Project-Oriented Services: IS consulting, systems integration, custom application development, network consulting and integration services
• Outsourcing: IS outsourcing, application management, network and desktop outsourcing, hosted application management, hosted infrastructure services
• Training and support: Hardware deploy and support, software deploy and support, IT education and training

Throughout the year, this service will address the following topics:

• Current trends affecting the IT services market in Europe
• Competitive landscape in the European IT services market
• Industry drivers
• Perceptions of IT service vendors
• Market sizing and growth rate changes in the IT services market
• Effect of large acquisitions on the services industry

This service addresses the following issues that are critical to your success:

1. What is the current size of the IT services market in Europe and how will it grow over the next five years?
2. What are the most important trends in the European IT services market?
3. How have the leading IT services companies performed in 2008?
4. Which European service vendors currently have the competitive edge?
5. How is offshore outsourcing affecting vendors' delivery models and the competitive landscape as a whole?
6. Which vendors rank highest in European customers' perception?

IDC's European Services: Market and Competitive Insights service reviews revenue growth, services strategies, positioning, and overall direction of major and emerging services providers. These vendors include the service businesses of:

Accenture, Atos Origin, BT Global Services, Capgemini, Cognizant, Computacenter, CSC, Deloitte, EDS, Fujitsu Services, HP Services, IBM Global Services, KPN, Indra, Infosys, Logica, Oracle, SAP, Satyam, Siemens IT Solutions and Services, Steria, Sun Services, Tata Consultancy Services, TietoEnator, T-Systems, Unisys, Wipro.

This service focuses on the following core research. In addition to the insight provided in this service, IDC may conduct additional research on specific topics, or emerging market segments, via research offerings that require additional IDC funding and client investment.

Provides forecast and analysis of the European IT services market by service engagement and the 16 main Western European countries.

Analysis of the quarterly performance of 15 leading service providers in Europe.

In-depth analysis of the performance of the top 10 service providers in Europe, assessing strengths, weaknesses, and best practices.

Profiles of the leading IT services vendors in Europe in 2008

This study will analyze the performance of the 50 largest IT services vendors in Europe in 2008.

Survey-based analysis of customers' perception of service providers in Western Europe.

Survey-based analysis of customers' spending intentions in Western Europe.

Real-time analysis and opinion on current IT news (mergers and acquisitions, leading vendors' financial results, new alliances, major contract wins) impacting the European services market.

IDC offers a complete market intelligence solution customized to meet your business requirements. The array of products and services available to you includes:

• The opportunity to have your specific questions answered through personal interaction with industry experts who cover the topics and markets in your service
• Around-the-clock access to our market intelligence on idc.com, IDC's personalized Web experience
• A view of the market's future with 12 months of continuous intelligence about its direction and the reasons behind it, along with actionable advice for taking advantage of existing and emerging opportunities
• Complimentary/special admission price to IDC's annual Directions conference, where you'll hear our latest forecasts and network with IDC analysts and other industry professionals
• Complimentary invitations to monthly executive telebriefings, interactive forums designed to provide you with insights about research and strategies directly from IDC analysts

To find out how our flexible packaging options can meet your specific business needs, please contact your IDC account manager.

As a privately held company, IDC believes that our customers are our primary constituency. A large percentage of every revenue dollar is reinvested back into our products, including more analysts, more geographic coverage, and extensive primary research.

Our steady growth over the past 10-plus years reflects our commitment to investing in our customers.