|
Forum Overview: Today's IT organizations are facing more scrutiny than ever to show agility, ensure security, reduce operational costs, and align with the overall business strategy. IT process standards are emerging within enterprises as a key solution for overcoming these challenges, with ITIL being a proven leader for success.
The IDC IT Service Management and ITIL Forum: Strategies for Mastering v2 and Transitioning to v3 brings together senior IT executives to learn practical tools for implementing an IT process framework to organize operational and development processes to reduce costs and build cross group collaboration. Using first hand experiences from industry experts, IDC analysts and end user case studies, attendees will address the strategic business value that IT brings to the organization and how to deliver high quality IT service through the use of ITIL.
Topics covered include Best practices for mastering v2 and transitioning to v3 including:
- Recent trends in ITIL adoption
- Understanding the opportunities and challenges of ITIL v3
- ROI metrics
- Implementing effective change management and governance
- Increasing data center efficiency
- leveraging other frameworks and standards with ITIL
- the new lifecycle service approach
- Other key topics covered include: security, compliance, system management software, and education, training and certification.
REGISTRATION RATES: $495 until November 14, 2007
$895 after November 14, 2007
Group Registration Benefit: $100 discount per person for groups of 3 or more from the same company registering at the same time.
If you have registration questions, please call 800-605-5849.
|
