http://www.idc.com/research/simplesearchres.jsp?buck=Services%2FSupport+Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC research on Help Desk Services, Network Support Services, Software Support Services, Storage Support Services, System Support Services, and eSupport Services.en-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Services%2FSupport+Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081113http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081113The U.S. Black Book (IDC #212875) is IDC's quarterly analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets. This provides U.S. sales and marketing organizations with a detailed analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets and 16 technologies. IT spending breakouts include major segments of hardware, software, and IT services. Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=ES06Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=ES06QThis IDC study presents the Greek IT services industry in 2007 and forecasts expenditure on IT services through 2012. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories. The study ranks the top IT services providers by their 2007 revenues and includes detailed profiles of their IT services portfolios for the top 10, their presence in individual vertical markets, and their largest contracts. The top services providers for each of IDC's foundation market categories are also provided. The study answers the following questions: What are IDC's predictions for spending on IT services, what are the assumptions for forecast numbers, and what impact will these have on the market forecasts? What are the new trends in IT services delivery, such as outsourcing and business services? Who are the market leaders based on services revenue, and what are their strengths, weaknesses, and strategies for the future? "The Greek IT services market has been changing over the past few years. Clients are becoming more knowledgeable about their IT needs; they follow technological developments more closely and push vendors for specialized solutions. Moreover, investments in IT are growing, as they represent the only way to compete and survive at local and regional levels." – Research Analyst Stelios Charalambakis, IDC Greece. Tue, 11 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=Q85Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=Q85QOn October 9, Satyam held its European analyst event, at which it updated analysts on its strategies for growth in Europe. Overall, IDC believes that Satyam is expanding rapidly in continental Europe but it still needs to be able to demonstrate that it can do better than its Indian competitors. Sun, 09 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081106http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081106The U.S. Black Book (IDC #212875) is IDC's quarterly analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets. This provides U.S. sales and marketing organizations with a detailed analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets and 16 technologies. IT spending breakouts include major segments of hardware, software, and IT services. Thu, 06 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214996http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214996This IDC Flash reviews the major themes that were discussed at Storage Networking World (SNW) held October 13–16, 2008, in Dallas, Texas. Mon, 03 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081030http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081030The U.S. Black Book (IDC #212875) is IDC's quarterly analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets. This provides U.S. sales and marketing organizations with a detailed analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets and 16 technologies. IT spending breakouts include major segments of hardware, software, and IT services. Thu, 30 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=Q84Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=Q84QOver the last few years, services companies have increased their focus on standardization of services in order to increase reuse and thereby internal efficiency and cost as well as to speed up time to customer. Fujitsu Services — as part of the Japan-based Fujitsu group — was among the first to embark on industrialization of services and has kept a continued focus on developing its TRIOLE methodologies. TRIOLE has proven very successful for Fujitsu Services and dramatically increased win rates. This Insight looks at what makes TRIOLE stand out and be particularly successful for Fujitsu Services. Thu, 30 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=ZS06Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=ZS06QThis IDC study presents the South African IT services market in 2007 and forecasts expenditure on IT services through 2012. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories. The study ranks the top South African IT services providers by their 2007 revenues and includes detailed profiles of their IT-services portfolios for the top 10, their presence in individual vertical markets, and their largest contracts. The top services providers for each of IDC's foundation-market categories are also provided. The study answers the following questions: What are IDC's predictions for spending on IT services, what are the assumptions for forecast numbers, and what impact will these have on the market forecasts? What are the new trends in IT services delivery, such as outsourcing and business services? Who are the market leaders based on services revenue, and what are their strengths, weaknesses, and strategies for the future? "Spending on IT services in South Africa will continue to grow strongly over the forecast period. IDC believes that IT projects relating to business efficiency will continue to fuel IT services investment. Another driver will be growing interest in new and emerging technologies to cut costs, improve operating efficiency, and increase productivity. Attracting and retaining staff, and creating sustainable business processes and structures will be the biggest challenges facing IT services vendors in this rapidly expanding market." – Pieter Kok, Research Analyst, IDC South Africa Mon, 27 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081023http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081023The U.S. Black Book (IDC #212875) is IDC's quarterly analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets. This provides U.S. sales and marketing organizations with a detailed analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets and 16 technologies. IT spending breakouts include major segments of hardware, software, and IT services. Thu, 23 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CA9SO8http://www.idc.com/getdoc.jsp?pid=23571113&containerId=CA9SO8This IDC study analyzes the increasing frequency with which Canadian companies are turning to outsourcing as a way to manage the growing investment in technology and better align IT with the challenges and objectives of the business. In the past two years, Canadian companies have increased their outsourcing activity, measured by the number of contracts, by 15%. IDC Canada's recent research shows that outsourcing activity is anticipated to further expand by another 15% over the next two years. These contracts will be shorter in length and smaller in terms of dollar size than in the past. Outsourcing will also be more likely to spread across two or more best-of-breed suppliers. "With so many options and vendors to choose between, it is now more critical than ever before that buyers and providers cooperatively manage the relationship with an aim of aligning and adapting outsourcing to the evolving objectives of the client's business," says Mark Schrutt, research manager of IDC Canada. The outsourcing relationship was one of the key topics at IDC's Directions Canada 2008 conference, held on June 5, 2008. Directions Canada 2008 highlighted a number of timely themes that are shaping the information, communications, and technology industries. The role of contracting in the success of outsourcing was the subject of one of the panel discussions. Thu, 23 Oct 2008 00:00:00 EDT