http://www.idc.com/research/simplesearchres.jsp?buck=Services%2FSolution+Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC research on Customer Relationship Management Services, Enterprise Resource Management Services, Globalization and Localization Services, Knowledge Management Services, eCommerce Services, Solution Integration Services and Supply Chain Services.en-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Services%2FSolution+Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=ZS06Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=ZS06QThis IDC study presents the South African IT services market in 2007 and forecasts expenditure on IT services through 2012. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories. The study ranks the top South African IT services providers by their 2007 revenues and includes detailed profiles of their IT-services portfolios for the top 10, their presence in individual vertical markets, and their largest contracts. The top services providers for each of IDC's foundation-market categories are also provided. The study answers the following questions: What are IDC's predictions for spending on IT services, what are the assumptions for forecast numbers, and what impact will these have on the market forecasts? What are the new trends in IT services delivery, such as outsourcing and business services? Who are the market leaders based on services revenue, and what are their strengths, weaknesses, and strategies for the future? "Spending on IT services in South Africa will continue to grow strongly over the forecast period. IDC believes that IT projects relating to business efficiency will continue to fuel IT services investment. Another driver will be growing interest in new and emerging technologies to cut costs, improve operating efficiency, and increase productivity. Attracting and retaining staff, and creating sustainable business processes and structures will be the biggest challenges facing IT services vendors in this rapidly expanding market." – Pieter Kok, Research Analyst, IDC South Africa Mon, 27 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21435708http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21435708The U.S. managed security services market was valued at approximately $1.3 billion in 2007, an increase of 19.6% over 2006, according to a new forecast from IDC reveals. Tue, 23 Sep 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CN656107Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CN656107QThis IDC insight presents the dynamics and development trends of the China retail industry supply chain solution market. It analyzes in detail the problems existing in the current supply chain and the barriers to supply chain re-engineering. The insight also examines the developments in the retail industry supply chain solution market and puts forward some suggestions for IT vendors and retailers in China. Thu, 18 Sep 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214109http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214109This IDC Flash describes the overall infrastructure architecture approach developed by Atos Origin, and it shares several best practices learned by Atos Origin. The Technology Operations Center for the 2008 Olympic Games in Beijing is the IT nerve center created by Atos Origin. Wed, 10 Sep 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=JP208203Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=JP208203QThis IDC study, which is a translation of the Japanese report IDC #J8240104, presents an analysis of the IP contact center (IPCC) system market in 2007 as well as forecasts from 2008 to 2012. Under IDC's definition, the IPCC system market includes the availability of IP communication with customers, IP-based systems including that of operators' client terminals, and the availability of unified messaging functions. The IPCC market is also categorized into the platform, application, and services market segments. "To maintain high growth in the IPCC system market, vendors and sales channels should implement thin-client support as a security measure on operators' IP terminals, implement IP video multichannel (multimedia) systems through next-generation network (NGN), and turn their IPCCs into profit centers," analyzes Takashi Manabe, research manager, Communications, IDC Japan. Tue, 22 Jul 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prSG21305908http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prSG21305908Changing economics and market drivers are shaking up the market for global delivery locations within Asia/Pacific. As the focus shifts away from costs, the differentiation between cities is being reduced while competition for lucrative offshore spending in increasing. Tue, 24 Jun 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=JP384102Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=JP384102QThis IDC Study (which is a translation of the Japanese report IDC #J8390102) analyzes the solutions market in Japan between January and June 2007 for CRM (customer relationship management), ERM (enterprise resource management), and SCM (supply chain management), and provides market forecast for the 2008-2012 period. "The market of CRM, ERP, and SCM solution constructions for large corporations with SOA-platform-based main business system is getting more popular, and solutions for medium-sized companies are also expanding. As software delivery model, SaaS (Software as a Service) is gaining more attention, which signals a start in changes of structure in IT solution business. In such situation, solution providers should form an alliance with their peers to strengthen their position, and even go into co-marketing for maximum effect, and more importantly, to build long-term relationship with clients," observes Tomoko Akagi, manager, Software, IDC Japan. Thu, 29 May 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21246208http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21246208According to a recent IDC study of the top 10 worldwide service providers, IBM continues to lead the pack, with more than double the services revenue in 2007 of Accenture or EDS, who finished the year tied for second place. Wed, 21 May 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21226708http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21226708According to a new IDC special study, vendors of IT and IT services need to better understand the midmarket to enhance their ability to communicate the value of their services to the specific midmarket audience. Mon, 12 May 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21200908http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21200908Senior IT executives in the U.S. are already feeling a negative effect from a slowing economy on their budgets for new projects in 2008, according to recent IDC interviews with 27 CIOs and senior IT leaders. Mon, 28 Apr 2008 00:00:00 EDT