http://www.idc.com/research/simplesearchres.jsp?buck=Business+Areas%2FServices+Provisioning%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC research of business process outsourcing services, provisioning, web hosting and billing.en-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Business+Areas%2FServices+Provisioning%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=lcUS21527408http://www.idc.com/getdoc.jsp?pid=23571113&containerId=lcUS21527408Faced with large volumes and a variety of content, information workers find that they must master many different tools. In a recent IDC survey of 330 information workers, we found that the productivity challenge that consumes the most time involves reformatting content or data from multiple sources into one.So why have mind mapping tools, which represent an innovative and arguably superior way of visually organizing and connecting different types of content from a variety of sources, been warmly embraced by some but ignored by most people? The biggest obstacle to wider adoption has been that creating... Fri, 14 Nov 2008 14:00:55 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prNL21523508http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prNL21523508IDC's latest update on information technology (IT) spending in Europe, the Middle East, and Africa reveals a bleaker outlook for the near term in the wake of the worldwide financial crisis. Growth of just under 3% is now expected for the EMEA IT market in 2009, which represents a 1.5-point drop compared to IDC's previous, pre-crisis forecast. Fri, 14 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081114http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081114The Worldwide Black Book (IDC #213766) is IDC's quarterly analysis of the status and projected growth of the worldwide ITC industry in 54 countries. The Worldwide Black Book is the backbone of all IDC research. The information contained in this research addresses the issues and needs that are critical to the success of all types of clients, including executives, market visionaries, and market strategists. Fri, 14 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prBG21520908http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prBG21520908The current global economic turmoil will delay decisions on new IT projects in Bulgaria in most sectors of the economy, which will cause a slowdown of IT spending in the country. According to a recent IDC study, projects in progress, as well as approved projects in the pipeline, will drive IT spending during the next one to three years. Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CA7EA8http://www.idc.com/getdoc.jsp?pid=23571113&containerId=CA7EA8This IDC study discusses the Canadian CRM market and outlines what vendors should know to succeed in this challenging market in the future. "CRM vendors should invest heavily in understanding user experience and customer satisfaction to drive future product enhancements, offers, and service engagements," says Vinay Nair, research manager, Canadian Enterprise Applications. "IDC's research results indicate that Canadian CRM customers are looking for solutions that easily integrate with existing enterprise applications, particularly email and office productivity applications. It will be important for vendors to promote integration capabilities, as well as the industry-specific expertise bundled into your packaged applications as a key differentiator." Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081112http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081112The Worldwide Black Book (IDC #213766) is IDC's quarterly analysis of the status and projected growth of the worldwide ITC industry in 54 countries. The Worldwide Black Book is the backbone of all IDC research. The information contained in this research addresses the issues and needs that are critical to the success of all types of clients, including executives, market visionaries, and market strategists. Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21517508http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21517508According to a newly revised forecast from IDC, worldwide IT spending will grow 2.6% year over year in 2009, down from IDC's pre-crisis forecast of 5.9% growth. Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=PM62Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=PM62QThis IDC Vendor Profile reviews BT as a player in the European unified communications (UC) market. It will focus on current offering, delivery model and go-to-market, and future strategy. Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214736http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214736This IDC study updates U.S. Home-Based Agent 2007–2011 Forecast: The Irony of Homeshoring's Rising Value Amid a U.S. Housing Bust (IDC #208501, September 2007). It is a forecast specific to outsourced home-based agents in the United States. It also examines particularly important trends that are impacting how customer care might best be delivered. "Over this past year, I've been writing about homeshoring more than ever before," said Stephen Loynd, global program manager for Contact Center Services at IDC. "I'm convinced that when it comes to outsourced customer care, by the time we emerge from a possibly severe global recession, homeshoring will have developed into a more formidable sibling to offshoring than many would have expected just a few years ago." Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214784http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214784This IDC study examines growth in the identity and access management submarkets for the period 2007–2012, as derived from Worldwide Identity and Access Management 2008–2012 Forecast and 2007 Vendor Shares (IDC #213650, August 2008). This document updates Worldwide Identity and Access Management 2007–2011 Forecast with Submarket Segments (IDC #208060, August 2007). "The need to achieve both compliance and greater security is creating a balancing act for customers in the identity and access management (IAM) space," says Sally Hudson, research director for Identity Products at IDC. "In today's economic climate, IAM solutions must allow customers to leverage existing investments while lowering administrative and traditional IT overhead, provide for audit and reporting, and increase overall security." Wed, 12 Nov 2008 00:00:00 EST