http://www.idc.com/research/simplesearchres.jsp?buck=Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC's complete research coverage of the IT services sector.en-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Services%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prNL21523508http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prNL21523508IDC's latest update on information technology (IT) spending in Europe, the Middle East, and Africa reveals a bleaker outlook for the near term in the wake of the worldwide financial crisis. Growth of just under 3% is now expected for the EMEA IT market in 2009, which represents a 1.5-point drop compared to IDC's previous, pre-crisis forecast. Fri, 14 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081114http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081114The Worldwide Black Book (IDC #213766) is IDC's quarterly analysis of the status and projected growth of the worldwide ITC industry in 54 countries. The Worldwide Black Book is the backbone of all IDC research. The information contained in this research addresses the issues and needs that are critical to the success of all types of clients, including executives, market visionaries, and market strategists. Fri, 14 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prAU21524108http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prAU21524108IDC has just released a flash document which discusses the landmark deal Wipro Technologies has signed with Origin Energy and the impact that the Indian offshoring players are increasingly having on the competitive landscape within Australia. Fri, 14 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081113http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081113The U.S. Black Book (IDC #212875) is IDC's quarterly analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets. This provides U.S. sales and marketing organizations with a detailed analysis of the status and projected growth of the IT industry in 50 states and across 15 vertical markets and 16 technologies. IT spending breakouts include major segments of hardware, software, and IT services. Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prBG21520908http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prBG21520908The current global economic turmoil will delay decisions on new IT projects in Bulgaria in most sectors of the economy, which will cause a slowdown of IT spending in the country. According to a recent IDC study, projects in progress, as well as approved projects in the pipeline, will drive IT spending during the next one to three years. Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214941http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214941This IDC Vendor Profile analyzes Rudder, a company playing in the personal finance market, and reviews key success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs. Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081112http://www.idc.com/getdoc.jsp?pid=23571113&containerId=dg20081112The Worldwide Black Book (IDC #213766) is IDC's quarterly analysis of the status and projected growth of the worldwide ITC industry in 54 countries. The Worldwide Black Book is the backbone of all IDC research. The information contained in this research addresses the issues and needs that are critical to the success of all types of clients, including executives, market visionaries, and market strategists. Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21517508http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21517508According to a newly revised forecast from IDC, worldwide IT spending will grow 2.6% year over year in 2009, down from IDC's pre-crisis forecast of 5.9% growth. Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=I72Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=I72QOn November 6, 2008, Deutsche Telekom announced that it would transfer its SMB activities from T-Systems to T-Home. Standardized telecommunications and business products are to be separated from ICT solutions. Approximately 160,000 business customers will be consolidated at T-Home, Sales & Service Deutschland. IDC attended an Executive Briefing with Reinhard Clemens, T-Systems' CEO, to discuss the move. Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214736http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214736This IDC study updates U.S. Home-Based Agent 2007–2011 Forecast: The Irony of Homeshoring's Rising Value Amid a U.S. Housing Bust (IDC #208501, September 2007). It is a forecast specific to outsourced home-based agents in the United States. It also examines particularly important trends that are impacting how customer care might best be delivered. "Over this past year, I've been writing about homeshoring more than ever before," said Stephen Loynd, global program manager for Contact Center Services at IDC. "I'm convinced that when it comes to outsourced customer care, by the time we emerge from a possibly severe global recession, homeshoring will have developed into a more formidable sibling to offshoring than many would have expected just a few years ago." Wed, 12 Nov 2008 00:00:00 EST