http://www.idc.com/research/simplesearchres.jsp?buck=Business+Areas%2FCustomer+Relationship+Management%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scoreIDC's coverage of CRM strategies, compliance and B2B managementen-ushttp://cdn.idc.com/en_US/images/pageImg/idcLogoHome.jpghttp://www.idc.com/research/simplesearchres.jsp?buck=Business+Areas%2FCustomer+Relationship+Management%2F&keyword=&lcol=en&access_type=All&container_type=All&resperpage=10&sortby=scorehttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21519508http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prUS21519508Sales enablement, which IDC defines as the broad set of activities that prepare members of the sales team (including channel partners) for success in sales engagements, is a key lever for sales productivity. Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CA7EA8http://www.idc.com/getdoc.jsp?pid=23571113&containerId=CA7EA8This IDC study discusses the Canadian CRM market and outlines what vendors should know to succeed in this challenging market in the future. "CRM vendors should invest heavily in understanding user experience and customer satisfaction to drive future product enhancements, offers, and service engagements," says Vinay Nair, research manager, Canadian Enterprise Applications. "IDC's research results indicate that Canadian CRM customers are looking for solutions that easily integrate with existing enterprise applications, particularly email and office productivity applications. It will be important for vendors to promote integration capabilities, as well as the industry-specific expertise bundled into your packaged applications as a key differentiator." Thu, 13 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214736http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214736This IDC study updates U.S. Home-Based Agent 2007–2011 Forecast: The Irony of Homeshoring's Rising Value Amid a U.S. Housing Bust (IDC #208501, September 2007). It is a forecast specific to outsourced home-based agents in the United States. It also examines particularly important trends that are impacting how customer care might best be delivered. "Over this past year, I've been writing about homeshoring more than ever before," said Stephen Loynd, global program manager for Contact Center Services at IDC. "I'm convinced that when it comes to outsourced customer care, by the time we emerge from a possibly severe global recession, homeshoring will have developed into a more formidable sibling to offshoring than many would have expected just a few years ago." Wed, 12 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=prSG21514308http://www.idc.com/getdoc.jsp?pid=23571113&containerId=prSG21514308IDC's latest end user study, Adoption of Open Source ERM and CRM Software in Asia/Pacific (Excluding Japan) and Providers Analysis (Doc#AP321210Q) reveals that no vendor lock-in, access to the source code and Open Source network support, in addition to the traditional cost factors, are driving adoption of Open Source ERM and CRM applications in the region. Mon, 10 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=EI214898http://www.idc.com/getdoc.jsp?pid=23571113&containerId=EI214898This Energy Insights Perspective analyzes the potential impact from the global financial crisis on utilities, and what each should be putting into place with technology platforms. While regulatory pressures have not eased and economic conditions are less favorable, already-started investments in technology may need to continue to make progress in compliance, financial soundness, and operational efficiency. This Perspective finishes with essential guidance to utilities and their solution providers. Wed, 05 Nov 2008 00:00:00 ESThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P17364http://www.idc.com/getdoc.jsp?pid=23571113&containerId=IDC_P17364Fri, 31 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CN187101Qhttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=CN187101QChina's domestic trade volume from SMEs is expected to increase by about 10% per year over the next five years (2008–2012), and import/export trade from China SMEs will increase by about 20%. This means that more trade activities and more SMEs will come out in the near future. As the number of new paying customers is increasing, more value-added services (VASs) are provided. SMEs will gradually play a noticeable role in the development of the B2B market. Wed, 29 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=TB20081030http://www.idc.com/getdoc.jsp?pid=23571113&containerId=TB200810302009 is shaping up to be a challenging year for technology organizations. Buyers around the world have gone into a "cash preservation" mode, with non-essential technology acquisitions deferred or cancelled. Few sales or marketing executives have ever faced such a difficult environment in which to sell their products and services, and only the brave (and smart) will survive the coming year. In this important executive briefing, Lee Levitt of IDC's Sales Advisory Practice will provide a recipe for success in 2009. Based on both personal experience and extensive primary research on highly effective business practices, he will discuss the key steps every executive should consider, including: Improving the quality and timeliness of actionable information and knowledge provided to sales people Re-evaluating and reconfiguring the application of direct sales, inside sales, and partner resources to better meet buyer expectations Refocusing first line sales managers on managing and coaching rather than on selling Aligning marketing and sales to focus on specific, shared goals that drive sales productivity Implementing change management processes to guarantee the effectiveness of these initiatives Attendees will come away with a set of actions to take that will help to guarantee the success of their organizations in 2009 and beyond. Wed, 29 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=TEA001013http://www.idc.com/getdoc.jsp?pid=23571113&containerId=TEA001013Tue, 28 Oct 2008 00:00:00 EDThttp://www.idc.com/getdoc.jsp?pid=23571113&containerId=214911http://www.idc.com/getdoc.jsp?pid=23571113&containerId=214911Abstract is unavailable. Fri, 24 Oct 2008 00:00:00 EDT