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Dana Gould
Senior Research Analyst, Payments
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Dana Gould is a senior research analyst for the Payments practice which covers retail and wholesale payments, emerging payment technologies, cross-border payments, outsourcing, insourcing, and offshoring, as well as legal and regulatory issues.
Industry Expertise
With 30+ years experience working in the financial services industry Dana is uniquely positioned to advise financial institutions and financial technology providers on strategic operational issues including; payments capture and clearing management, analysis of product and program profitability, management of conversion processes and best practices for streamlining operational functions to enhance customer service.
Background
Prior to joining Financial Insights, Dana most recently supported the Association for Work Process Improvement (TAWPI) and provided strategic and management oversight for the Payments Capture and Clearing Council and the Forms Processing Council. Dana has worked for numerous financial institutions specifically in operations including: Citibank, Bank of New England, The Landmark Bank, Independent Bank and Trust Company, and the Arab National Bank.
Education and Industry Affiliations
Gould holds a B.A. from the University of Connecticut, Political Science and completed course work at Rutgers University, Stonier Graduate School of Banking and Robert Morris Associates, Commercial Lending. Gould also has taught courses in the Fundamentals of Mutual Funds at the New England College of Finance, as well as courses at the American Institute of Banking. His professional affiliations include; Accredited ACH Professional (AAP), Certification by NACHA, The Electronic Payments Association; Information Capture Professional (ICP), Certification by The Association for Work Process Improvement; Chairman, Rhode Island Bankers Association Operations Committee; Chairman, Connecticut Bankers Association Operations Committee; President, Eastern Connecticut Bankers Association.
Research Authored by Dana Gould
 Results of the Financial Insights 2008 Consumer Payments Survey
Aaron McPherson, Dana Gould
September, 2008 - Doc # FIN214290
Market Overview
This Financial Insights report summarizes the key findings of the survey of 807 respondents, aged 18 and older, conducted in June 2008 by Financial Insights. This report follows similar surveys conduc...
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Fannie Mae and Freddie Mac Takeover: A Short-Term Solution in an Industry with Longer-Term Issues
Dana Wiklund, Aaron McPherson, Dana Gould, Jeanne Capachin, Patricia McGinnis, Marc DeCastro, Karen Massey, Sean O'Dowd, Barry Rabkin
September, 2008 - Doc # FIN214221
Perspective
This Financial Insights Perspective reviews the takeover of mortgage giants Fannie Mae and Freddie Mac by the Federal Finance Housing Agency. "A perfect storm" has hit the U.S. mortgage industry. This...
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Irrational Exuberance Turns to Irrational Despair: Merrill Lynch and Lehman Brothers
Dana Wiklund, Dana Gould, Jeanne Capachin, Marc DeCastro, Karen Massey, Sean O'Dowd, Barry Rabkin, Ted Dangson
September, 2008 - Doc # FIN214345
Perspective
This Financial Insights Perspective provides the FinSights Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one...
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Rewards and Loyalties: A Program Review
Dana Gould
September, 2008 - Doc # FIN214010
Market Overview
This Financial Insights report looks at the issues affecting rewards and loyalty programs and the dynamic changes that are occurring. It also provides guidance for issuers and vendors. "The loyalty an...
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Surfing the Demographic Waves: Will Financial Institutions "Hang Ten" or Wipe Out?
Barry Rabkin, Aaron McPherson, Dana Wiklund, Dana Gould, Jeanne Capachin, Karen Massey, Marc DeCastro, Patricia McGinnis, Sean O'Dowd, Robert Burbach, Bill Bradway
September, 2008 - Doc # FIN214057
Perspective
This Financial Insights Perspective provides the FinSights Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one...
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The Future of Core Banking: Can Any Vendor Deliver It All?
Karen Massey, Rachel Hunt, Trevor LaFleche, Michael Araneta, Abhishek Kumar, Patricia McGinnis, Jeanne Capachin, Marc DeCastro, Robert Burbach, Aaron McPherson, Dana Gould, Bill Bradway
August, 2008 - Doc # FIN213827
Perspective
This Financial Insights Perspective reviews the future impact of core banking in the context of a new paradigm that bankers may want to consider using. The historical tradition in core banking vendor ...
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With P&L Results All Over the Map, What Can Bankers Do About IT Costs?
Bill Bradway, Jeanne Capachin, Barry Rabkin, Patricia McGinnis, Dana Gould, Marc DeCastro, Karen Massey, Robert Burbach
August, 2008 - Doc # FIN213738
Perspective
This Financial Insights Perspective provides the FinSights Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one...
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Will Competition Take a Bite Out of Interchange?
Aaron McPherson, Bill Bradway, Dana Gould, Marc DeCastro, Karen Massey, Patricia McGinnis, Robert Burbach, Jeanne Capachin, Abhishek Kumar
August, 2008 - Doc # FIN213674
Perspective
This Financial Insights Perspective provides the FinTech Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one's...
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Fannie Mae, Freddie Mac, and the Feds: What's Next for Mortgage Market Players?
Bill Bradway, Jeanne Capachin, Patricia McGinnis, Dana Gould, Marc DeCastro, Karen Massey, Sean O'Dowd, Angeline Lee, Robert Burbach
July, 2008 - Doc # FIN213521
Perspective
This Financial Insights Perspective provides the FinSights Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one...
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ATMs: After 40 Years, What's Left (or Right)?
Marc DeCastro, Aaron McPherson, Patricia McGinnis, Dana Gould, Karen Massey, Robert Burbach, Rachel Hunt, Trevor LaFleche, Michael Araneta, Batara Siagian, Bill Bradway
July, 2008 - Doc # FIN213374
Perspective
This Financial Insights Perspective describes a range of issues that banks, nonbanks, and ATM vendors must understand and address with conviction to sustain or enhance the role played by ATMs in a mul...
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