Analyst Profile
Karen Blackmore
Research Director, Customer Operations Strategies
Karen Blackmore is Program Director of Energy Retail Strategies at Energy Insights. In this role, Ms. Blackmore leads the charge in providing research-based advisory and consulting services to executives involved in the energy retail business to maximize the value of their technology investments and drive technology-enabled business innovation.
A seasoned IT executive, Ms. Blackmore brings more than 25 years of experience in directing and implementing IT visions and strategies for mid-size to Fortune 500 companies to her new role. As Program Director, her responsibilities include managing research and advisory services that cover business processes and technology relating to customer care, billing, metering, demand response and other related business areas in the energy industry.
Prior to joining Energy Insights, Ms. Blackmore served as chief information/technology executive at PNMR Inc., an electric and gas distribution and transmission utility company, where she led the enterprise IT organization and directed the annual IT budget and 150+ technology professionals. Preceding her appointment as PNMR's top IT executive, she also directed the company's customer service technologies, including its customer care and billing systems. In 2000, Ms. Blackmore was appointed (by the Governor) as Commissioner of the State of New Mexico’s IT Technology Commission and held this position for three consecutive years.
Throughout her career, Ms. Blackmore also held the positions of Vice President of Information Systems at First State Bank, as well as Adjunct Faculty at University of New Mexico’s Anderson School of Management and Principal at BiTS.
Ms. Blackmore earned her MBA and BA degrees from The College of Santa Fe.
Research Authored by Karen Blackmore
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