Warranty & Quality Management Forum
The Purpose of the Warranty & Quality Management Forum is
to help executives from the manufacturing
industry to leverage the experiences of their peers and share best
practices to improve product quality, customer
satisfaction, and reduce costs.
Manufacturing Insights invites you to attend the next meeting
of the Warranty & Quality Management Forum on February 22,
2006 in Chicago, IL. This executive brief and roundtable meeting
is open to both member and nonmember executives from manufacturing
companies, and will address the following:
- Measure - what metrics are used to assess the performance of the warranty function
- Manage - what processes are used to optimize warranty performance
- Mobilize - how to best communicate the importance of effective
warranty management to others in the organization
| Agenda |
| 12:00-12:20 p.m. |
Introductions |
| 12:20-1:20 p.m. |
Lunch & Presentation of Warranty Spend Data by Industry,
Presentation of Survey Results |
| 1:20-1:50 p.m. |
Overview & Operation of Forum |
| 1:50-2:20 p.m. |
Networking Break |
| 2:20-3:00 p.m. |
What Metrics Are Used to Assess the Performance of the Warranty
Function? (group discussion) |
| 3:00-3:40 p.m. |
What Processes Are Used to Optimize Warranty Performance?
(group discussion) |
| 3:40-4:00 p.m. |
Networking Break |
| 4:00-4:40 p.m. |
How to Best Communicate the Importance of Effective Warranty
Management to Others in the Organization (group discussion) |
| 4:40-5:30 p.m. |
Next Steps & Next Meeting (group discussion) |
To register, just submit your information below or feel free contact
David Parker, Program Manager, at 508.988.7978 or [email protected].
Reserve your place at the table today. |
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